Getting great reviews isn’t about luck — it’s about asking at the right time, in the right way. Automation makes this process effortless, helping service businesses in New Zealand collect more reviews without adding extra admin.
Why Timing Matters in Review Requests
Customers are most likely to leave feedback right after a job is completed. Automating requests ensures you reach them while the experience is fresh.
See how our Google Review service works
How to Automate the Process
- Integrate with job software: Connect with your invoicing or scheduling tools to trigger requests automatically.
- Use SMS and email: Send professional, branded messages where customers are most likely to see them.
- Leverage QR codes: Handy for trades, retail, or in-store services — instant access to your review page.
Tools That Make It Simple
- CRM integrations: Link directly with tools like Xero, Tradify, or ServiceM8.
- Dedicated review platforms: Purpose-built apps streamline sending and tracking requests.
- AI-powered follow-ups: Ensure customers who don’t respond get a gentle nudge later.
FAQs
1. Will customers find automated review requests annoying?
Not if they’re well-timed and politely written. Automation should feel seamless, not pushy.
2. Do automated requests actually get results?
Yes. Businesses that automate see significantly higher response rates than those who ask manually.
3. Can I choose which customers get requests?
Absolutely. You can filter to ensure only satisfied customers receive invitations.