FAQ

Reputation Management
  • Google Reviews NZ

Frequently Asked Questions

General Questions

Reputation management is the process of building, monitoring, and improving how your business is seen online. For service businesses in New Zealand, this often means getting more 5-star Google reviews, responding to customer feedback, and showing potential customers you’re a trusted, reliable choice.

Google reviews directly influence where your business appears in local search results and on Google Maps. A steady flow of genuine reviews builds trust, improves click-through rates, and can make the difference between customers choosing you or your competitors.

You can’t remove reviews just because they’re negative. However, reviews that violate Google’s policies (e.g. spam, offensive, fake content) can be reported for removal. More importantly, by proactively gathering positive reviews, you can outweigh the impact of the occasional poor one.

Using Our Services

We integrate with your existing systems (invoicing, job management, scheduling, etc.) to automatically send customised review requests to your customers once a job or sale is complete. Requests can go out by text, email, WhatsApp, or even via a QR code at your premises.

Most clients focus on Google Reviews, but we also help you collect reviews on Facebook, Trustpilot, TripAdvisor, Yelp, Amazon, and other leading platforms, depending on your industry.

Our platform uses AI tools to help you respond to customer reviews faster and more professionally. You can generate suggested replies, edit them to match your tone of voice, and publish them all from one dashboard — saving time while keeping your brand consistent.

Pricing & Policies

We offer flexible subscription plans tailored to service businesses of all sizes. Pricing depends on your needs, the number of locations, and the features you want. Get in touch with us for a free consultation and quote.

No — we believe in keeping it simple. Most clients are on monthly rolling subscriptions with the option to cancel anytime with notice. We’ll always be upfront about the terms before you sign up.

While we can’t guarantee exact numbers of reviews or search rankings (since those depend on customer behaviour and Google’s algorithms), we do guarantee that our system makes it faster and easier to collect reviews, strengthen your reputation, and improve your visibility online.

Reputation Management NZ

Boost your local rankings, win trust, and attract more customers with a steady flow of genuine 5-star Google reviews.

  • Google Reviews NZ