Customer Feedback

Reputation Management

Customer Feedback for Your Business

Every business has room to improve, and customer feedback is the key. Instead of guessing what your customers think, our system gives you real insights into their experiences.

By capturing feedback at the right time, you can identify what you’re doing well and where improvements are needed. Happy customers can be guided to leave public reviews, while unhappy ones can provide private feedback — giving you the chance to fix issues before they become public complaints.

Improve Service Quality

Use real customer feedback to refine your services and create better experiences.

Turn Feedback into Reviews

Positive feedback is directed to your Google profile to build your reputation and visibility.

How It Works in 3 Simple Steps

Step 1 – Send Automatic Review Requests

As soon as a job or sale is complete, our system sends a sleek, personalised review request via SMS, email, WhatsApp, or even QR code. Customers receive it at the perfect moment, making it easy for them to share feedback.

Step 2 – Collect More 5-Star Reviews

Customers are guided straight to your Google Business Profile or other key platforms. The simpler it is, the more reviews your business receives.

Step 3 – Manage Feedback & Build Trust

All your reviews are stored in one simple dashboard where you can reply publicly or privately. Our system also helps identify unhappy customers before they post negative feedback, so you can fix issues early and protect your reputation.

Reputation Management NZ

Boost your local rankings, win trust, and attract more customers with a steady flow of genuine 5-star Google reviews.