Terms & Conditions

Reputation Management

These Terms of Service (“Terms”) govern your use of the services provided by BoostOnline.co.nz (“we”, “us”, “our”). By subscribing to or using any of our services, you (“you”, “your”, “Client”) agree to these Terms. If you do not agree, you must not use our services.

If you do not agree to these Terms, you must not use our website or services.

1. Scope & Application

1.1 These Terms apply to all services we perform for you (including but not limited to review-collection, Google Business Profile management, local SEO, feedback tools, AI review response tools).

1.2 Any order you place with us for services constitutes your agreement to be bound by these Terms. Services do not begin until we have accepted your order and you’ve paid any required fees.

2. Subscriptions, Terms & Renewals

2.1 Service subscriptions can be ordered via our website or through other means we may offer. All orders are binding once accepted.

2.2 The service term will be the period you select in your order. Unless you tell us in writing at least [14 days / other period] before your subscription renews, the subscription will automatically renew for a period equal to the initial term.

3. Fees, Payment & Billing

3.1 You’ll pay the fees set out in our then-current pricing or your specific proposal. Fees may change over time; we will notify you of changes in advance.

3.2 Unless otherwise agreed, fees are payable in full in advance, in New Zealand Dollars (NZD), and inclusive of all applicable taxes, including GST.

3.3 If payment is by credit card or other recurring method, you authorise us to charge your chosen payment method for renewal fees automatically.

3.4 If you fail to pay when required, we may suspend or terminate your service, and you may be responsible for any costs (including legal costs) we incur in recovering unpaid amounts.

4. Your Obligations & Use of Services

4.1 You agree to supply all necessary information, content, branding, customer contacts, and permissions we need to perform the services, in a timely fashion.

4.2 You warrant that:

you have obtained any required consent from customers whose contact details you provide;
you comply with all laws and privacy requirements (including NZ Privacy Act, and any relevant platform review policies such as Google’s);
the content/materials you supply are accurate, non-misleading, and you have the rights to use them.

4.3 You may not use the service to engage in any fraudulent or illegal conduct, post false reviews, or violate any third-party platform’s terms.

4.4 You will keep your account credentials secure and will not share access to our systems without our permission.

5. Refunds & Guarantees

5.1 If you properly use the service as intended and meet specified conditions (e.g. actively sending out review requests for a defined minimum period), you may apply for a refund in writing. Any refund is at our discretion and subject to verification.

5.2 We will use reasonable efforts to deliver the services as described on our website or in the agreement. However, because outcomes (such as number or quality of reviews, ranking positions) depend on many external factors, we cannot guarantee specific results.

5.3 All services are provided “as is” and “as available”, except where a specific guarantee is expressly stated in writing.

6. Intellectual Property

6.1 We own or are licensed for all intellectual property in our tools, software, documentation, designs, and other materials we provide (“Our IP”).

6.2 Subject to you paying all fees, we grant you a limited, non-exclusive, non-transferable license to use Our IP for the duration of your subscription or contract, only as needed to use the services.

6.3 You retain ownership of your brand materials, customer data, and any content you provide (“Your IP”). You grant us a license to use them as needed to deliver the services.

7. Confidentiality & Privacy

7.1 Both parties agree to keep confidential any proprietary or sensitive information shared in the course of this agreement.

7.2 We collect, handle, store, and share personal information in accordance with our Privacy Policy and with applicable laws (including the New Zealand Privacy Act 2020).

7.3 You consent to us sending you electronic messages, notices, invoices, or other communications. You may opt-out of non-essential communications where allowed by law.

8. Suspension, Termination & Cancellation

8.1 We may suspend or terminate services immediately if you materially breach these Terms, provide false or misleading information, or misuse the services.

8.2 You may cancel or terminate your subscription according to the notice period in your contract (for example, [14/30] days written notice before renewal).

8.3 On termination for any reason, you must settle any outstanding fees, cease using our services, and return or destroy any proprietary materials or property we provided as required.

8.4 Unless otherwise agreed, fees paid in advance are non-refundable in whole or in part, except in cases where a refund is explicitly promised under specific conditions.

9. Limitations of Liability

9.1 We are not liable for any indirect, consequential, special, or punitive losses, including loss of profit, loss of business, or loss of reputation.

9.2 Our total liability to you arising from or in connection with these Terms shall not exceed the total fees paid by you in the three (3) months immediately before the event that gives rise to the claim.

10. Warranties & Disclaimers

10.1 We make no warranty that services will always be error-free, uninterrupted, or meet your expectations regarding placement, rankings, or customer behaviour.

10.2 All warranties that can be excluded under applicable law are excluded, except those that cannot be excluded under statutory provisions.

11. Third-Party Platforms & Integration

11.1 Our services may rely on third-party platforms (e.g. Google, Facebook, Trustpilot, etc.). We are not responsible for any changes, suspensions, or issues arising from those platforms.

11.2 You agree to comply with all third-party policies, rules, or requirements in connection to your use of services that involve them.

12. Changes, Notices & Updates

12.1 We may change these Terms from time to time. We’ll publish updates on our website and give notice via email where feasible.

12.2 If you do not accept a change, you must let us know in writing within [7] days of notice. Otherwise, the updated Terms will apply from the next renewal period.

12.3 Any notices under these Terms must be in writing and sent to the contact information you have provided.

13. Force Majeure

Neither party will be held responsible for failure or delay in performing obligations if caused by events beyond reasonable control (e.g. natural disaster, government action, internet outages).

14. Governing Law & Jurisdiction

These Terms are governed by the laws of New Zealand. Any dispute or claim related to these Terms shall be resolved in the courts of New Zealand.

15. General Provisions

15.1 Severability — If any provision is found invalid or unenforceable, the rest remain in full effect.

15.2 Entire Agreement — These Terms, plus any agreements or proposals you and we sign, form the entire agreement between you and us regarding the services.

15.3 Assignment — You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights or obligations, with notice to you.

15.4 Waiver — If we do not enforce a right under these Terms at any time, that does not mean we waive that right for the future.

If you have any questions or need clarification about these Terms, please contact us

Reputation Management NZ

Boost your local rankings, win trust, and attract more customers with a steady flow of genuine 5-star Google reviews.